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Welcome to Xanadoo’s online support section. Please browse the Frequently Asked Questions and troubleshooting sections prior to contacting our customer service department by phone or e-mail.
To see a list of our Frequently Asked Questions regarding Xanadoo products
and services, click here. You will
find many helpful answers to common questions about service, compatibility
and Xanadoo technology.
If you are experiencing problems with your Xanadoo service or are experiencing signal-related problems, click here.
Xanadoo's Set-up guide is available by clicking here. (To download, PC users: right-click and select download, Mac users: control-click and select download). If you are still experiencing problems with setting up your modem, contact our Modem Set-up Support team at 877-472-2911.This set-up guide is in PDF format (1.1MB) and will require Adobe® Acrobat Reader™ to view. Acrobat Reader™ is available for free download here.